Privacy Policy

1. Information We Collect

We collect the following types of information:

a. Personal Information

When you register, place an order, or contact us, we may collect:

• Full name
• Email address
• Phone number
• Shipping/billing address
• GST number (for businesses)
• Company name (optional)
• Payment information (processed via secure payment gateways)

b. Non-Personal Information

We automatically collect data such as:

• Browser type
• IP address
• Device type
• Pages visited
• Time spent on site
• Referral source

c. User-Generated Content

When you upload files such as logos or artwork for customized signage, we may store and access those files for production and support purposes.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you regarding your purchases or inquiries
• Provide customer support
• Send order confirmations, invoices, and shipping updates
• Improve our website, products, and services
• Send promotional offers or newsletters (with your consent)
• Detect fraud and prevent abuse of our services

3. Legal Basis for Processing (For EU/UK Visitors)

If you are accessing our website from the EU or UK, we process your personal data under the following legal bases:

• Consent
• Performance of a contract
• Legal obligation
• Legitimate interest (e.g., improving user experience, fraud detection)

4. Sharing Your Information

We do not sell your personal information. However, we may share your information with:

• Third-party logistics providers for shipping your order
• Payment gateways (e.g., Razorpay, PayU) to process transactions securely
• Cloud hosting providers for website functionality and data storage
• Analytics providers like Google Analytics
• Service providers involved in printing, designing, or manufacturing signages

All third parties are bound by confidentiality and data protection obligations.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve site performance
• Remember your preferences
• Analyze user behavior
• Retarget visitors via ads (e.g., Google Ads, Facebook Pixel)

You may disable cookies through your browser settings, though it may affect site functionality.

6. Data Security

We take reasonable measures to protect your data, including:

• SSL encryption for all transactions
• Secure servers and firewalls
• Access controls and regular security audits

However, no system is 100% secure. By using our website, you acknowledge this risk.

7. Data Retention

We retain your personal data:

• For as long as your account is active
• As needed to provide services
• As required by legal, tax, or accounting purposes

Uploaded files (e.g., artwork) may be retained for future reorders unless you request deletion.

8. Your Rights (India and International Users)

You may:

• Access, update, or correct your data
• Request deletion of your data
• Withdraw consent at any time
• Request a copy of your stored data (data portability)
• Opt out of marketing communications

To exercise any of these rights, email us at support@signshack.in.

9. Children’s Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we become aware, we will delete such data immediately.

10. Data Transfer

Your information may be stored and processed in India or other jurisdictions where our servers or third-party service providers are located. By using our site, you consent to this transfer.

11. Compliance with Indian Law

This Privacy Policy is compliant with the Information Technology Act, 2000 and relevant rules including the SPDI Rules. We also aim to align with provisions under the Digital Personal Data Protection (DPDP) Act, once fully enforced.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The revised version will be posted on this page with a new “Last Updated” date.

13. Contact Us

For questions or concerns regarding this Privacy Policy, or to request any action, please contact us: