Shipping Policy

Order Preparation

• Made-to-order products: Many of our products are customized based on your specifications.
• Preparation time: This varies by product depending on the complexity and processes involved. While most products are produced within 4 business days, some may take up to 1 week. Timelines (for both preparation and shipping) are shared once you have selected the signs you would like to buy.

Quality Check & Packaging

• Inspection: Each item undergoes a thorough quality check before packaging. Only items meeting our standards are dispatched.
• In case of failure: If a product does not pass inspection, we will promptly remake it. This may slightly extend the delivery timeline, but it ensures you always receive the best.
• Safe packaging: We use durable corrugated boxes, sheets, and protective materials to safeguard your order in transit. All required fixtures, if any, are included.

Shipping Process

• Shipment creation: Once packed, shipping labels are generated, and pick-up is scheduled with our courier partners. In some cases, deliveries may be made through trusted hyperlocal services.
• Courier selection: We work with multiple courier partners and select the best option based on service reliability, delivery timelines, and your delivery location.
• Delivery mode:
  • Domestic orders (India): Standard shipping is via surface courier, with delivery in 3–6 business days after dispatch.
  • Expedited delivery: Air shipping can be arranged upon request. Additional charges may apply.

Domestic Shipping Fees

• Free shipping: Available on all orders above ₹500.
• Orders below ₹500: A nominal shipping fee will be applied at checkout.

Delivery Details

• Changes: Delivery details (recipient name, address, or phone number) can only be modified before dispatch. Once shipped, please contact the courier company directly, though most do not allow post-dispatch changes.
• Tracking: As soon as your order is shipped, a tracking link will be shared via email and/or WhatsApp. This will allow you to monitor your order in real time.
• Holidays: Orders are not processed on Sundays or public holidays.

Delays

High order volumes or unforeseen courier issues may cause minor delays. If a significant delay arises, we will contact you directly via email or phone.

Our Courier Partners

We collaborate with leading logistics providers to ensure safe and reliable delivery, including: Bluedart, Delhivery, DTDC, Ekart, Amazon Shipping, Ecom Express, Xpressbees, and India Post, among others.

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