Terms of Service

Effective Date: May 20, 2025

Welcome to SignShack! By accessing or using our website (the “Site”), you agree to be bound by the terms and conditions set out below. Please read them carefully.
These Terms of Service govern the use of our website and the purchase of products through Signshack.in. If you do not agree with these Terms, please do not use the Site.


1. General

This website is operated by Visicom Systems LLP, a signage manufacturing and customization company based in India. Throughout the site, the terms “we”, “us” and “our” refer to Visicom Systems LLP.

By using our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced herein.

These Terms apply to all users of the site, including without limitation users who are browsers, vendors, customers, and merchants.


2. Products and Services

We offer a wide range of customizable signage products including but not limited to:

All products are made-to-order unless specified otherwise. We strive to ensure product accuracy but cannot guarantee that all product descriptions, images, and specifications are always error-free. Customization previews are indicative and actual production may vary slightly.


3. Orders and Payments

Once an order is placed, you will receive a confirmation email with details. All orders are subject to acceptance and availability.
We accept secure online payments through third-party payment gateways like Razorpay, PayU, etc. All prices are listed in INR and inclusive of applicable taxes unless stated otherwise.
We reserve the right to refuse or cancel orders at our discretion, including where a product is listed at an incorrect price or due to errors in product information.


4. Shipping and Delivery

We ship across India. Delivery timelines are product-specific and will be mentioned on the respective product pages or communicated via email.
Delays due to external factors (such as logistics disruptions, strikes, or natural calamities) are beyond our control. You will be kept informed in such cases.


5. Returns, Replacements, and Refunds

As all signage products are customized, we do not offer returns once an order is confirmed.

However, we will replace the product or rectify the issue in case of:

Refunds are only provided if replacement is not feasible.


6. Intellectual Property

All content on this site including logos, images, graphics, text, and layout are the intellectual property of Visicom Systems LLP or licensed to us. Unauthorized use or reproduction is prohibited.


7. User Submissions

When you upload artwork, logos, or design files to our website, you:

We will not use your artwork for any other purpose without consent.


8. Prohibited Uses

You may not use the website:


9. Limitation of Liability

To the maximum extent permitted by law, Visicom Systems LLP shall not be liable for any indirect, incidental, punitive or consequential damages arising from your use of this website or our products.


11. Indemnification

You agree to indemnify, defend and hold harmless Visicom Systems LLP, its directors, employees, and affiliates from any claim or demand, including legal fees, made by any third party due to your breach of these Terms or violation of any law.


12. Governing Law

These Terms of Service and any disputes arising out of your use of the site or our products will be governed by and construed in accordance with the laws of India. The courts of New Delhi, India will have exclusive jurisdiction.


13. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be updated on this page with a revised date. Continued use of the site constitutes your acceptance of the updated Terms.


14. Contact Information

Visicom Signage LLP
Email: support@signshack.in
Phone: +91-9313043144
Address: 6 Rani Jhansi Road, 3rd Floor, New Delhi, 110055, India